Warranty & Returns
Our No Worries Returns and Warranty Policy
At Telucomp, we understand the importance of providing our customers with peace of mind when it comes to their purchases. That's why we offer a comprehensive warranty and hassle-free returns policy. If you purchase a product from Telucomp, we will work hard to make sure we provide a No Worries solution.
30-Day Hassle-Free Returns
We believe that customer satisfaction is paramount, which is why we offer a 30-day hassle-free returns policy. If for any reason you are not completely satisfied with your purchase, you can return it within 30 days of delivery for a full refund. The only thing we ask is that you pay for the shipping back to our warehouse. We will provide you with a shipping label upon RMA request with instructions.
Our hassle-free returns process ensures that returning a product is simple and convenient. All you need to do is contact our customer support team, and they will guide you through the process. Please note that the product must be in its original condition and packaging for the return to be eligible.
This also means you have 30 days to notify us if anything is missing from your order so we can get the missing items to you in a timely manner.
We strongly encourage you to check your packages immediately upon receipt. We focus on customer service and quality, but we're all human here at Telucomp and mistakes do happen. If you find out that an item is missing from your order, it is very important to let us know so we can get you fixed up as quickly and swiftly as possible. After 30 days we cannot guaranty a replenishment part or device.
In addition to our hassle-free returns policy, all of our products come with a competitive warranty policy. This warranty ensures that the product is free from defects in materials and workmanship for a specified period of time.
The specific details of the manufacturer warranty can be found in the product documentation or on the manufacturer's website. Should you encounter any issues with your product during the warranty period, please contact our customer support team, and they will assist you in resolving the issue.
It is important to note that the warranty does not cover damage caused by misuse, accidents, or unauthorized modifications. To ensure that your warranty remains valid, please follow the manufacturer's guidelines for installation, usage, and maintenance.
At Telucomp, we are committed to providing you with high-quality surveillance and security equipment and exceptional customer service. If you have any questions or concerns regarding our warranty and returns policy, please don't hesitate to contact our customer support team. We are here to help you every step of the way!
Click Here to View our Full Return and Warranty Policy
Integrity ,Effort, Care
The three pillars of TeluView's support culture are Integrity, Effort, and Care. We strive to provide the level of support we would like to receive if we were the customer. The Golden Rule of support, treat your customers the way you would want to be treated.