Shipping Policy
Free Ground Shipping
We offer free ground shipping on orders of $100 or more before tax. This offer only applies to orders shipped to the contiguous United States (the lower 48 states) and the District of Columbia.
Carrier Selection for Free Ground Shipping
The choice of carrier for free ground shipping is determined by our shipping department. We utilize a range of carriers, including:
Option to Choose a Specific Carrier
While you have the option to select a preferred shipping carrier at checkout, please note that this selection will incur shipping charges based on the size of your order and will not be eligible for our free ground shipping offer.
Next Day Shipping Cutoff Time
To be eligible for next day shipping, orders must be placed by 10 A.M. Central Time, Monday through Friday. This cutoff time is subject to change due to circumstances beyond our control.
Procedure for Lost Packages
If a package is lost in transit, we will initiate a case with the shipping carrier. After resolution, we can either dispatch replacement equipment or process a refund. Refunds are not issued until this process is complete.
Responsibility After Delivery
Once a package is delivered, it becomes the customer’s responsibility to ensure its secure receipt. In cases of theft, claims may sometimes be filed through the homeowner’s insurance.
Damaged Items During Transit
If your item is damaged during transit, please contact customer service immediately so we can file a claim with the shipping carrier. Refunds are contingent upon the completion of this claim process.
Signature Requirements
For FedEx deliveries, especially for high-value or expedited orders, a signature may be required. Other carriers’ requirements may vary, and sometimes it’s at the discretion of the delivery driver. A signature requirement can be added to your order upon request.
Changes to Free Shipping Policy
Free shipping promotions are subject to change without notification. For any further questions or assistance regarding our shipping policy, please contact us at 870.888.9069 or email your sales representative directly.
Thank you!